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Customer Success Manager

Tel Aviv, Israel · Full-time

About The Position

We are looking for a highly talented individual to fill the role of CSM. Has to be a people person - a relationship wizard with analytical skills. The ideal candidate will be in charge of our partners' day-to-day growth & will need to show technical skills, creativity in finding solutions & and people skills in obtaining all the internal information for the partners’ needs. Also, the candidate will be representing the activity in summits & client -facing meetings that will require native English levels & and presentation skills. Day-to-day work within a team, while collaborating with cross-teams as well. The CSM should be a team player!

Responsibilities

  • Managing top publishers in the video and display industry
  • Manage day-to-day relationships with our clients - Grow and optimize strategic accounts.
  • Analyzing and optimizing the performance, while maintaining close and personal relationships.
  • Having a constant technical overview of the products, both in terms of relevance and abilities.
  • Identify opportunities for upscale, and execute them.
  • Communicating the partners’ needs and requirements internally.
  • Participate in abroad business trips and summits.


Requirements

  • 2 years of Customer Success experience in the ad tech industry - MUST!
  • Native English & Hebrew - MUST!
  • Strong analytical skills (Excel, Data analysis) - MUST!
  • B.A/BSc degree in analytics.
  • Empathy and ability to understand your client’s needs.
  • Strong interpersonal skills, people person, and highly motivated individual.
  • Ability to identify cross-sell and upsell opportunities, and extract insights from meetings/calls.
  • Ability to multitask and handle various priorities.
  • Details-oriented with an ability to see the bigger picture.
  • Excellent presentation skills.
  • Experience in the mobile app industry- advantage.


Apply for this position

Why to join our team?

The Rise Team develops cutting-edge technology that helps publishers overcome complex challenges. We are innovating and evolving rapidly. Our team is made up of highly intelligent and dedicated team members that work together towards one goal.

We’re looking for bright, proactive, driven, and naturally curious people to join our team. 

Are you ready to rise with us?

We’ve got you covered

Employees:

100+

Location

3

Year founded

2020

Perks & Benefits

Culture

  • Flexible work schedule
  • Team based strategic planning
  • Volunteer in local community

Professional development

  • Customized development track
  • Promote from within
  • Continuing education available during work hours

Office Perks

  • Sponsored outings
  • Happy Hours
  • 10bis

Financial

  • Keren Hishtalmut
  • Performance bonus

Vacation & Time Off

  • Generous PTO
  • Paid sick days from day 1
  • 4 Sundays off

Other Benefits

  • Parental leave
  • Team workouts

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